Support
How can we help?
Activation, device codes, lost keys, compatibility — the answers to the questions we hear most.
FAQ
Frequently asked questions.
Every watch face lists the Garmin models it is built for, on its own page. That list is the face's own — a watch that is not on it will not offer the face in the Connect IQ Store at all, so there is nothing to buy a key for. If yours is missing, write to us with the model and we will tell you where it stands.
How do I activate a Pro watch face?
Install the face from the Garmin Connect IQ Store and set it as your watch face. Your watch face shows the 8-character device code on the dial itself, in the lower part of the screen, on the line that starts with "CODE" — while the face is still in Free mode. Buy the Pro unlock with that code, then paste the key you receive into the Unlock key field in the watch face's settings (Garmin Connect → Garmin Devices → your watch → Appearance (or Activities & Applications) → Watch Faces → your KYNVOR face → Settings). Dashes are optional. The face switches to Pro on the next refresh. Cannot find it? The Connect IQ Store app gets to the same screen: Connect IQ Store app → Device → My Watch Faces → the face → Settings → Save.
Where do I find my device code?
Read it off the watch face itself — not off any settings screen. With the face installed and running in Free mode, the lower part of the dial shows "PRO: kynvor.watch" and, just below that, a line beginning with "CODE": the 8 characters after that word are your device code. It is not in Garmin Connect — that settings screen holds only the "Unlock key" and "Accent color" fields. Once Pro is unlocked the line is replaced by your battery reading, which is how you can tell the key went in. The code is 8 characters, letters and digits, and is unique to your watch — it is not your serial number.
I lost my key. How do I get it back?
Use the restore form on the activation page with the address you bought with. We email a link to every key still active on it — keys are never shown to whoever fills in the form. Your purchase email carries the same link, so keep it. That link opens your key, so treat it like the key itself and do not forward it on.
Which Garmin watches are supported?
The Compatibility panel on each product page is the list to trust — it mirrors what that face is actually built for. Today that is the fēnix, epix, Forerunner and Venu families. A family being listed does not mean every model in it: support depends on screen shape and Connect IQ version.
Does the key work on more than one watch?
A key is issued for one device code, so it unlocks the face on that one watch and will not unlock a second. If you replace the watch — including a warranty replacement or a reset that changes the device identifier — write to us with the original order and the new device code. Where the circumstances are genuine we will issue a replacement key at no charge. That is a commitment to deal with you fairly rather than an automatic entitlement; see the Terms of Use.
What is the difference between Standard and Pro?
Standard is free and shows the essential layout. Pro unlocks the locked data blocks on the dial — steps, heart rate and battery — and the accent colour choice, for that face on that watch.
Can I get a refund?
Yes — thirty days, for any reason or none, and your statutory rights on top of that if you are a consumer in the EU or the UK. We do not ask you to waive them at checkout. One thing worth knowing before you ask: a refund revokes the key here, but a watch that is already unlocked keeps working, because the check on the watch is offline. See the Refund Policy for the whole of it.
Lost the key you paid for?
Send it to yourself. It goes to the address you bought with, so nobody has to read a key out loud — and you do not have to wait for us.
Contact
Write to us.
Tell us your watch model, what you tried and what happened. We answer to the address you give, usually within two working days.
Prefer your own mail client? support@kynvor.watch