Refund Policy

If a KYNVOR Pro key is not what you wanted, ask for a refund within thirty days of buying it and we will refund the full amount. You do not have to explain why, and we will not ask you to prove anything.

This covers the ordinary cases and the awkward ones alike: the face is not to your taste, it does not sit well on your wrist, you bought the wrong one, you bought it twice, or the key went to a watch you no longer have.

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance purchase within fourteen days. Traders selling digital content are allowed to take that right away by asking you to consent to immediate delivery and to acknowledge losing it. We do not ask you to do that. There is no such checkbox in our checkout, and there is no clause here saying you gave anything up.

Your fourteen-day right therefore stands in full, and our thirty-day policy sits on top of it. Where the two differ, take whichever is better for you. Nothing on this page limits any right you have by law, including rights in respect of a key that is faulty or does not do what we said it would.

Write to support@kynvor.watch from the address you bought with, or reply to the email that carried your key. Tell us which face it was. That is enough — you do not need to quote an order number, and please do not send us the key itself or the link from your email, because both of those unlock the purchase.

You can also request a refund directly from Paddle, who took the payment. Either route reaches the same place.

We aim to answer within two working days. The refund itself is issued by Paddle, the merchant of record for your purchase, back to the payment method you used — we cannot send it anywhere else.

Once Paddle issues it, how quickly the money appears is up to your bank or card issuer, and is usually somewhere between three and ten working days. That part is outside anyone’s control but theirs.

This is where we would rather be blunt than reassuring.

When a refund goes through, the key bought with that payment is revoked here: it stops verifying on this site, it will not be re-sent, and it cannot be reissued. If you buy the same face again later, you get a working key again.

A watch that has already been unlocked keeps working. The check runs on the watch itself, offline, with no connection back to us — that is the same design that means your face keeps working if this website disappears. We have no remote switch, and a refund policy that implied otherwise would be describing software we did not build.

So a refund is a financial act, not a technical one. We are trusting you to remove the face, or to accept it as a gift and not come back for a second refund on the same one. Almost everybody does the decent thing, which is why the policy can be this generous.

We would rather refund somebody we suspect than accuse somebody we are wrong about, so this list is short and we apply it sparingly:

• Repeated refunds of the same face, or a pattern of buying and refunding across several faces, where the effect is to collect keys for nothing.
• Requests made from an address that did not buy the key. We cannot refund a purchase to somebody we cannot connect to it.
• Requests after the thirty days, where you have no statutory right that still applies. We will still read the message — something genuinely broken is a different conversation, and is covered by section 2 whenever it happens.

Free faces cost nothing and so have nothing to refund. If you were charged for something you believe is free, that is a mistake on our side and we will fix it.

If you raise a chargeback with your bank, Paddle handles it and the key is revoked when it succeeds, exactly as with a refund.

Please write to us first. A chargeback takes weeks, may cost you a relationship with your card issuer, and cannot be undone if it turns out the charge was a duplicate we would have refunded on the day you asked.

Refunds and anything else about a purchase: support@kynvor.watch. Our support page covers activation problems, which are more often the real issue than the purchase is.

This policy forms part of our Terms of Use.